Privacy Policy

The information we collect about you

We collect only the information we need to open and run your account, keep play fair and safe, and meet the duties that apply to us as a gambling operator. Some of it you give us directly, some we record automatically when you use the site, and some comes from the partners that help us verify accounts and prevent fraud.

Account and contact details

Your name, date of birth, residential address and the contact details you register with us.
Your username, password and any additional security settings on your account.
Your marketing preferences and the safer gambling limits you have set in your account.
Records of your contact with us by e-mail or live chat, including notes of what was agreed.

Identity and verification documents

To confirm that you are 18 or over and that you are who you say you are, we collect identity documents and proof of address of the kinds listed in the cashier, together with the outcome of the checks carried out on them. Where we are required to ask about the source of your funds, we keep a record of what you send us and of our decision.

Payments and play

Deposits, withdrawals, balances and payment method details in the form passed to us by your provider.
Bets, game rounds, bonus claims and the wagering progress shown in your account.
Records kept for anti-money-laundering and safer gambling purposes, including limits, time-outs and account closures.

Device and usage data

When you visit the site we record technical information such as your IP address, the approximate location derived from it, your device type, operating system and browser, the pages you open and the actions you take on them. Cookies and similar technologies, described in our Cookie Policy, are the main way this information is collected.

Why we use your information and the legal bases for it

We use your personal information for the purposes set out below, and for nothing incompatible with them.

To open, run and protect your account, process deposits and withdrawals and pay out winnings.
To confirm your age and identity before you play and before money leaves your account.
To prevent, detect and look into fraud, collusion, bonus abuse, payment disputes and money laundering.
To meet our legal and regulatory duties, including record-keeping, reporting and answering lawful requests.
To support safer gambling: applying the limits you set, acting on time-outs and self-exclusion, and contacting you where your play suggests you may need support.
To answer your questions and keep a record of the contact.
To send offers and news through the channels you have opted into, and to decide what we show you on the site.

The legal bases we rely on under UK GDPR

Data protection law requires a legal basis for each use of your information. In plain words, these are ours.

What we use it for	Legal basis	What that means in practice
Running your account and settling your bets and payments	Performance of a contract	We cannot provide the account or pay you without it.
Age, identity and source-of-funds checks, anti-money-laundering and record-keeping	Legal obligation	The law and the conditions of our gaming licence require these checks.
Fraud prevention, site security, dispute handling and safer gambling monitoring	Legitimate interests	We have a genuine business need and have weighed it against your privacy.
Direct marketing by e-mail and other channels	Consent	You chose to receive it and can withdraw that choice at any time.
Welfare concerns raised through safer gambling contact	Substantial public interest, or your consent	More sensitive information is handled only where the law allows it.

Who we share your information with

We do not sell your personal information. We share it only where it is needed for the purposes above, and the suppliers who handle it on our behalf act on our written instructions and may not use it for their own ends.

Payment, banking and card providers, so that deposits and withdrawals can be processed.
Identity-verification, age-verification, credit-reference and fraud-prevention partners who carry out the checks required of us.
The suppliers who host the site and provide the games, communications tools and customer support systems we use.
The national multi-operator self-exclusion scheme, GamStop, so that a self-exclusion can be applied and respected.
Our professional advisers, auditors and insurers, where they need it to do their work.
Regulators, law enforcement, courts and dispute resolution bodies, where the law requires it or allows us to respond.

Where a supplier is based outside the United Kingdom, we transfer information only with the safeguards that data protection law requires, such as approved contractual terms, and we check that the protection applied is equivalent to that in the UK.

How long we keep your information

We keep your information for as long as your account with us is open, and then for the period that gambling, anti-money-laundering, tax and accounting law requires us to retain it. We do not set shorter periods than the law allows, and we do not keep records for longer than we can justify.

Account, transaction and verification records: for the retention period set by the law and the conditions of our gaming licence after the account closes.
Safer gambling records, including self-exclusion: for as long as needed to honour the exclusion and to meet our duties.
Marketing preferences and suppression records: for as long as needed to show that we respected your choice.

After the retention period

Once the period ends, we delete your information or anonymise it so that it can no longer be linked to you.

Your rights and how to use them

Under UK GDPR you can ask us to:

Give you access to the personal information we hold about you and tell you how we use it.
Correct information that is wrong or incomplete.
Erase information we no longer have a reason to keep.
Restrict how we use your information while a question about it is being settled.
Object to a particular use, including any use based on our legitimate interests.
Stop direct marketing, which you can do at any time and without giving a reason.
Receive certain information in a portable form, or have it sent to another provider.
Withdraw a consent you gave us earlier, without affecting what was lawful before you withdrew it.

To use any of these rights, write to support@casino-mrrun.co.uk or start a conversation in the live chat on the site. We may ask you to confirm your identity first so that your information is not disclosed to anyone else, and we will answer within the time limit set by data protection law.

Some records we must keep

We cannot erase information we are required by law to retain, such as verification, transaction and self-exclusion records. Asking us to delete your data does not lift a self-exclusion or close an open dispute.

If you are unhappy with how we have handled your information, tell us first and we will look into it. You can also complain to the Information Commissioner's Office, which oversees data protection in the United Kingdom, and complaining does not affect your rights against us.

Cookies, security and changes to this policy

We use cookies and similar technologies to keep you signed in, remember your settings, measure how the site is used and, where you have agreed, to show you offers that fit your interests. You can accept or refuse non-essential cookies when you first visit and change your choice later through the cookie settings on the site. Our Cookie Policy sets out the categories we use and how long each one lasts.

We protect your information with encryption in transit, restricted internal access, logging and regular security testing. Please help us by keeping your password private, using a unique one for your account and telling us at once if you think someone else has used it.

Gambling on this site is for adults aged 18 or over only, and we verify every account before play. You can set deposit limits, take a time-out or self-exclude from your account at any time, and the tools are shown in your account settings. Free, confidential support is available from GambleAware, GamCare and the National Gambling Helpline, and GamStop lets you exclude yourself from all online operators licensed in Great Britain in one step.

We update this policy when our practices or the law change, and the version on this page is always the current one. Where a change affects you materially, we will tell you by e-mail or by a notice in your account. Questions about anything here can be sent to support@casino-mrrun.co.uk.