Contact Us

Our live chat is open on the site 24/7 and is the quickest way to reach us. You can also e-mail support@casino-mrrun.co.uk at any time, and we reply in the order messages arrive.

If you have already opened a chat on the same matter, please stay with that channel so nothing is handled twice.

Including these details in your first message usually saves a round of questions:

• Your username, so we can find your account with us.
• The game, bonus or transaction involved.
• The date and time you noticed the problem.
• Any error message you saw, word for word.

Most messages we receive fall into one of these areas:

• Account and verification: opening an account, changing your details, and the documents we need for identity checks.
• Deposits and withdrawals: payment methods, pending withdrawals, and the limits shown in the cashier.
• Bonuses: how an offer works, wagering progress, and why a bonus may not have applied.
• Technical issues: a game that will not load, an interrupted round, or trouble signing in.
• Safer gambling: deposit limits, time-outs and self-exclusion, which you can set in your account.

If you are unhappy with an outcome, e-mail support@casino-mrrun.co.uk with Complaint in the subject line. Tell us your username and what you would like us to put right.

We acknowledge every complaint in writing and reply once it has been looked into. If we cannot settle it together, we will point you to the dispute resolution service named in our terms.