Responsible Gaming at Mrrun Casino

Gambling with us is a form of entertainment. It is not a way to earn money, cover bills or recover past losses, and we would rather you played a little over a long time than a lot in a short one. The money you stake should be money you can afford to lose without it affecting anything else in your life.

• Decide what you can afford to lose before you deposit, and treat that figure as the price of the entertainment.
• Set a deposit or loss limit in your account so the decision is made while you are calm, not mid-session.
• Keep track of time as well as money, and take regular breaks away from the screen.
• Never chase losses, borrow to play, or gamble to escape stress, boredom or low mood.

Our games are games of chance. Every result is independent of the one before it, and no system or staking pattern changes the odds. If you find yourself playing to win back what you have lost, the safer next step is a break rather than another deposit.

Play with us is for adults aged 18 or over. We hold a gaming licence and we verify the identity and age of every customer we accept.

Every safer gambling tool sits in the account area of the site. None of them costs anything, and using one has no effect on the standing of your account or on withdrawals you are owed. You can set them when you register, before your first deposit, or at any point afterwards.

1. Sign in and open the responsible gaming section of your account.
2. Choose the tool you want, for example a deposit limit or a time-out.
3. Pick the amount or the length of the break from the options shown in your account.
4. Confirm the change and look over the confirmation message we send you.
5. If you cannot find a setting, ask on live chat or write to support@casino-mrrun.co.uk and we will apply it for you.

Limits and reminders

A request to tighten a limit takes effect straight away. A request to raise or remove one is held for the cooling-off period shown in the cashier, and you can cancel the request at any time before it takes effect. Reality checks are useful if you tend to lose track of time rather than money.

Breaks and self-exclusion

A time-out closes play for a short, fixed period chosen from the options in your account. Self-exclusion is longer and firmer: we close the account to play for the minimum period you select, remove you from marketing, and will not reopen it before that period ends. Choose the length carefully, because neither can be lifted early. Any withdrawable balance is returned to you using the methods in the cashier.

Gambling stops being entertainment gradually, and it is easier to notice in a checklist than in the moment. Thinking about the last few months, does any of this apply?

• You have spent more than you planned, or used money set aside for something else.
• You have borrowed money, sold possessions or used credit to keep playing.
• You have played longer than intended, or missed sleep, work or commitments because of it.
• You have hidden how much you gamble from people close to you.
• You feel anxious, irritable or low when you are not playing, or you play to escape those feelings.
• You have carried on playing mainly to win back losses.

If any of these feel familiar, set a limit or a time-out today and speak to one of the organisations below. Both are free, and talking to someone does not commit you to stopping.

Support in the UK is free and confidential, and it is available whether or not you have decided to stop.

• GambleAware provides information and advice on gambling harm and can direct you to treatment services near you.
• GamCare offers free counselling, group support and practical advice for anyone affected by gambling, including partners and family members.
• The National Gambling Helpline gives confidential advice from trained advisers, by telephone and online chat, at any hour.
• GamStop is the free national self-exclusion scheme: one registration blocks you from gambling sites licensed in Great Britain for the period you choose.

Registering with GamStop stops you using your account with us and accounts held with other operators. Many banks can also block gambling payments on your card, and independent blocking software can stop gambling sites loading on your devices.

Homes and devices are shared, so we treat age checks as part of running the site rather than a formality. We verify the identity, age and address of every customer, and we may ask for documents at any time before paying a withdrawal.

• Keep your log-in details private and do not let a shared browser save them.
• Sign out when you leave a device, and protect it with a passcode.
• Install parental control or site-blocking software if children use the same computer, tablet or phone.
• Keep payment cards out of reach and check statements for payments you did not make.

If you believe someone under 18 has used your account, or you want help with limits and self-exclusion, write to responsiblegambling@casino-mrrun.co.uk or use the live chat on the site. Nothing you tell us changes how we handle your balance.