Terms & Conditions

These terms set out the agreement between you and Mrrun Casino covering your account, your deposits, the games and any money you withdraw. By registering, you confirm that you have read them and agree to be bound by them.

Where a game, payment method or promotion has its own rules, those rules apply alongside these terms and take priority on the point they deal with.

We may change these terms, for example to meet new regulatory requirements or to reflect changes to our games and payment options. Where a change affects your rights in a material way, we will tell you by e-mail or by a notice in your account before it takes effect.

• The version shown on this page is always the current one.
• If you do not accept a change, you may withdraw your available balance, subject to the checks below, and close your account.
• Using your account after a change takes effect means you accept the updated terms.

You may only hold an account with us if you meet the conditions below, and we may ask you to prove any of them at any time.

1. You are at least 18 years old. Gambling by anyone under 18 is an offence; we close any account opened by a minor and return deposits where we are able.
2. You live in the United Kingdom and nothing in law prevents you from gambling.
3. You hold one account only. We may close duplicate accounts and void bonuses and bonus winnings claimed through them.
4. The details you give us are true, complete and kept up to date, including your name, address, date of birth and contact details.
5. You play for yourself, using a payment method in your own name, and you do not let anyone else use your account.

Keep your login details private: use a password you do not use elsewhere, never share one-time codes, and sign out on shared devices. If you think someone else has your password, change it and tell us through live chat or at support@casino-mrrun.co.uk.

We hold a gaming licence and must know who our customers are, so every account goes through verification.

Identity, age and address checks

Before your first withdrawal, and at other times while your account is open, we ask you to confirm your identity, your age and your address. The documents we accept and how to upload them are shown in the verification area of your account. While checks are outstanding, we may limit play, deposits or withdrawals.

Source-of-funds checks

Where we are required to, or where your activity does not match the information we hold, we may ask about the source of your funds and request supporting documents. A withdrawal may be held until we have what we need, and an account may be closed if the information is not provided.

Paying in and taking money out

• Minimum and maximum amounts, available methods and processing times are shown in the cashier.
• We return funds to the same method you paid in with wherever that is possible; where it is not, we use another method in your name.
• Withdrawals are processed once any outstanding checks are complete.
• Your account is for play. It is not a payment or savings account and it earns no interest.
• If a deposit is reversed or made with a method that is not yours, we may recover the amount from your balance.

Every offer has its own terms, published with the offer, and bonus funds are not the same as cash. Go through those terms before you opt in.

• Wagering: bonus funds, and sometimes the linked deposit, must be played through a set number of times before withdrawal, and games contribute at different rates.
• Maximum bet: a stake cap normally applies while a bonus is active.
• Expiry: offers and bonus funds run out after a stated period, and anything unused is removed.
• Eligibility: one offer per person, household, device and payment method unless the offer says otherwise.

We may withdraw an offer, remove bonus funds and related winnings, or close an account where promotions are abused. That includes multiple accounts, groups acting together, false details, and patterns of staking designed only to clear wagering with little real risk. Your own deposited funds stay yours, subject to the checks above.

Safer gambling tools sit in your account settings. You can set deposit, loss and stake limits, turn on a reminder of time spent playing, take a short time-out, or self-exclude for a longer fixed period. A lower limit applies straight away; a request to raise one takes effect only after a cooling-off period.

We are an 18+ site. Free, confidential support is available from GambleAware, GamCare and the National Gambling Helpline, and GamStop lets you block yourself from every licensed online gambling site in Great Britain with one registration.

Closing or suspending an account

• You can close your account at any time through live chat or at support@casino-mrrun.co.uk, and we return any available balance once checks are complete.
• We may suspend or close an account where the law requires it, where we suspect fraud, money laundering or collusion, where you breach these terms, or where you have self-excluded.
• Accounts left dormant for a long period may be closed; we contact you first and return any remaining balance where we can.
• Closure does not affect bets already settled or records we must keep by law.

Complaints and disputes

If something goes wrong, tell us first. Write to support@casino-mrrun.co.uk or use live chat, giving your username, the date and what happened. We confirm receipt promptly, look into the matter and answer within a reasonable time, explaining our decision in plain terms. If you remain unhappy, you can refer the complaint to an independent dispute resolution service at no cost to you, and we will give you its details on request.

Our responsibility

We run the site and games with reasonable skill and care, but we cannot promise that they will always be available or free of faults. If a game or display malfunctions, affected bets are void and stakes are returned. We are not responsible for losses caused by your own breach of these terms or by your device or connection, and nothing here limits liability that cannot be limited by law.

Governing law

These terms are governed by the laws of England and Wales, and any dispute between us is settled there. If part of these terms cannot be enforced, the rest still applies.